5 articles
In the last few years, customer service and customer experience have changed to the core. If you ask the top management today in any internet company what is the top priority of the business, the answer would be “Customer Experience” by a long margin.
Business today generally spend a lot of time and money in the brand building which in a true sense is a huge cost and according to me is not completely justified. In today’s world, it is the emotions which sell a product or service, not ads. If the business doesn't connect with the prospective customer […]
A usual day and I was travelling to a friend’s place last week. Had a sore back so booked an Uber. The driver came to the location without a call. This was the first time for me in Bangalore where I didn’t have to fight we the driver in order to get him to the […]
“Your customer doesn’t know how much you know until you know how much they care” Customers are affected by very small things much more than anything else. Customers are also human being and understand if something major is not working but when small things doesn’t work out the whole customer experience goes for a toss. […]
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford A loyal customer is worth 10X the value it pays in the first year of being a customer. Having said that it doesn’t mean that we should stop acquiring new customers. […]