4 articles
In the last few years, customer service and customer experience have changed to the core. If you ask the top management today in any internet company what is the top priority of the business, the answer would be “Customer Experience” by a long margin.
The team which is always there for the customers, whether its Holi or Diwali or just another day. We are the “Customer Support”. We make sure that our customers are not getting affected at any point, all days of the year. A typical day of ours starts with team logging in all the support channels […]
Over last few years I have worked with many start-ups and entrepreneurs. Over a period, I have learned many things which make complete sense but are generally overlooked and start-ups fall in same pitfalls again and again. This is not to say that I am a guru or any better than anyone. But the things […]
“Your customer doesn’t know how much you know until you know how much they care” Customers are affected by very small things much more than anything else. Customers are also human being and understand if something major is not working but when small things doesn’t work out the whole customer experience goes for a toss. […]